Questions and Answers

Your REV Prepaid Prepaid Mastercard can be used anywhere that Mastercard is accepted, there are countless opportunities to shop all over world, including retail and online. If you have ATM access, you have millions of ATM’s to choose from internationally.

Log into your account and mark your card Lost/Stolen or contact REV Prepaid Customer Service at 1-844-762-4729 (Monday to Friday 9am-9pm EST & Saturday/Sunday 10am to 7pm EST). Make sure you have your card number and other information available to give to the agent. Once you have contacted us, your card can be replaced subject to verification and if previously registered. Any available balance will then be transferred to the replacement card less any replacement fees if applicable.The REV Prepaid Mastercard includes zero liability protection, which means if the card is stolen or lost and there are unauthorized transactions you will not be held responsible.

For activation/registration information, please refer to the instructions on the front of the carrier that came with your card. Card registration/activation varies based on the program. Some cards are pre-registered and other require action on the part of the cardholder. In order to use your REV Prepaid Prepaid Mastercard at an ATM, you must set a PIN.

Yes, the REV Prepaid Prepaid Mastercard expires on the last day of the month and year indicated on the front of the card.

Every REV Prepaid Prepaid Mastercard has EMV Technology. EMV is a security standard for storing account information. It is an alternative to the magnetic stripe (mag stripe) that has traditionally been used to store information on the backs of cards. Some exceptions may apply. Please check with your merchant before making your purchases. The merchants’ machine may ask you to sign or just input your PIN.

To make a split payment with your REV Prepaid Prepaid Mastercard, you should let the merchant know in advance that you would like to split the payment and advise the merchant of the amount you would like applied against your card. (Please note that some merchants do not allow split payments). You should be aware of the balance available on the card in advance of making a payment.

When purchasing online, please enter card information and personal details. This is similar to an online credit card purchase. Please follow the steps online.

For merchandise returns, you will need to deal directly with the merchant; each merchant has its own return policy. Keep the card and purchase receipts, even after the balance is depleted, as you may be asked to present them in order to process the return. When the merchant’s policy is to credit the card used for purchases (rather than provide cash or a store credit), the available balance on the card will be increased by the amount of the refund (typically within 3 to 5 business days).

Yes, you can pay at the pump or in-store if the merchant does not support payment at the pump.

When using at restaurants, hotels or for similar purchases, merchants may pre-authorize up to 20% or more, so please make sure there are sufficient funds on the card.

A pre-authorization is a temporary hold that is placed on a portion of your funds over and above the actual purchase amount. This is also commonly referred to as a “pre-auth” or “auth-only”.

Tolerance is a temporary charge added to your REV Prepaid Prepaid Mastercard when it is used at hotels, restaurants, bars, and salons. (Usually at places that add gratuities for their services.) The tolerance amount could account for up to an additional 20% of your bill. Once the transaction has settled, the tolerance is then released and no longer held. Example: If your total bill at a restaurant is $100, the card may be preauthorized for $100 + 20%. Although you will only be charged for the actual total that is signed for, you will need an available balance of at least $120 on the card for the transaction to be approved. If your total, after adding in the tolerance amount, exceeds the balance on the card, the transaction will be declined.

No, REV Prepaid Prepaid Mastercards cannot be used to make recurring payments.

See the options to Check Your Balance:

- Visit portal.revprepaid.com and log in to your account.
- Call REV Prepaid Support at 1-844-762-4729

Every prepaid card has a different set of Terms & Conditions, depending on the program that the card is affiliated with. To learn more about Terms & Conditions, please refer to the Cardholder Agreement and/or Carrier.

Please refer to the carrier your card came on to learn more.

Please refer to the Fee table on the back of the carrier that your card came with for all Fees.

You will need a PIN to withdraw funds from the ATM and depending on the merchant’s POS terminal, it may be needed as well.

As part of setting up and activating your account you will be asked to choose a PIN. Your first PIN is FREE. If you would like to change your PIN, a fee of 75 cents will be charged for any PIN Change Request.

You can change or update your account profile by visiting portal.revprepaid.com, log in to your account and click on EDIT Profile option.

In order to meet compliance regulations, REV Prepaid is required to gather additional cardholder information. For more details, please see our Privacy Policy at portal.revprepaid.com

To see your card transaction history, please go to portal.revprepaid.com, log into your account.

To learn more about card fees, please refer to the Cardholder Agreement and/or Carrier.

There are certain limits in place to protect the cardholder, such as ATM Daily Withdrawal or Card Balance limit. To see more details on limits please refer to the Cardholder Agreement.

You can take out up to $1000.00 a day – ATM providers have their own withdrawal limits, which may be lower than our limits.